Questions and Answers.

Here are some of the Frequently Asked Questions
  • What will happen if I stop paying Premiums?

    If there is non-payment of Premiums by the Premium Due Date, the benefits provided herein shall cease on such a date and there shall be no cover provided within that period, unless and until the Premium is received. The next Premium has to be received within 6 months for us to reinstate your cover and we will only allow this three times for the duration of the contract term thereafter it will lapse. For the avoidance of doubt, if a claim is made during a period of non-receipt of an outstanding Premium, the No Premium, No Cover rule shall apply.

  • May I change my mind and cancel my policy?

    Yes, you may. You have 30 days from the date of issue of your policy certificate to write and ask us to cancel your policy. This is called the cool-off period. If you decide to cancel your policy within the cool-off period we will refund any Premiums you have paid. If you decide to cancel your policy after the cool-off period, we will not refund any Premiums that you may have paid (except Premiums paid more than one month in advance). Your cover will continue until the due date of your next Premium after which it will stop.If payment is made by bank mandate or salary deduction we will instruct your payment channel to stop making Premium deductions. Any Premiums deducted after you have cancelled your policy will be paid back to you. You may cancel your policy before receiving any documents by contacting us.

  • How do I make a claim?

    You may make a claim at any Old Mutual Branch. Old Mutual will require proof that the Insured Person has suffered a Critical Illness. We will specify our requirements, which may include evidence that is not in the possession of the person entitled to receive the benefit. To initiate a claim under the Policy, the following documents are required:

    • The completed claim form
    • A certified copy of the ID of the claimant
    • Proof of Address 
    • Comprehensive specialist/doctor’s report or completed medical questionnaire 
    • Account details for the payment of the Benefit Amount
    • The proof of change of name (where applicable)
  • When will the policy not pay out the cover amount?

    The Benefit Amount will not be payable if the Insured Event occurs as a result of: 

    • A condition for which the Insured Person has received or should reasonably have received medical advice, a diagnosis or treatment during the two (2) years before the cover began, if the Insured Event occurs within two (2) years after the cover began.
    • Intentional self-inflicted injuries and/or attempted suicide. 
    • An accident that occurred when the Insured Person was under the influence of intoxicating liquor or of a drug (unless administered under the orders of a qualified medical practitioner). 
    • Nuclear activity or radioactivity. 
    • Natural disasters such as floods and earthquakes. 
    • Any violation of criminal law by the Insured Person. 
    • Willful exposure to danger by the Insured Person except in an attempt to save human life.
    • War, enemy hostilities, commotion, insurrection, revolution, military seizure of power or the usurping of power or any act of any person acting on behalf of or in connection with any organisation with activities directed towards the overthrow by force of the government de jure or de facto or to the influencing of terrorism or violence.

    Additional exclusions may be applied on a case-by-case basis depending on the occupation or leisure pursuits of prospective applicants. Individual loadings may be applied in such instances.

  • What about taxation?

    The tax treatment of any benefits taken from this Policy will depend on the personal circumstances of the claimant, including their country of residence. Please consult your relevant financial professional if you are in any doubt as to the extent to which you may be liable to any tax under this Policy. If the Policy is held in trust, then different taxation rules may apply. Old Mutual is unable to provide individual tax guidance and recommends that you always seek professional tax advice.

  • How do the 2 inONE Savings plan work?

    A simple and flexible plan with two savings pockets as part of one plan. The Long-term Pocket allows you build up funds for your future financial goals while the Short-term Pocket gives you access to your money should you need it.