Questions and Answers.

Here are some of the Frequently Asked Questions
  • Step 4: Send the documents to old mutual

      Email  customercare@oldmutualnigeria.com

  • DEATH REQUEST

    Report the death

  • Step 2: Gather and complete the required documents

    Checklist for death claims Compulsory requirements):

    1. Death claim form (completed)
    2. Death claim beneficiary annexure (the form allows for the details of 5 beneficiaries and 3 spouses)
    3. Certified copy of death and medical cause of death certificate
    4. Certified copy of deceased’s ID card (International Passport, National ID, Driver’s License or Voter’s card)
  • Step 2: Gather and complete the required documents

    Checklist for death claims Compulsory requirements):

    1. Death claim form (completed)
    2. Death claim beneficiary annexure (the form allows for the details of 5 beneficiaries and 3 spouses)
    3. Certified copy of death and medical cause of death certificate
    4. Certified copy of deceased’s ID card (International Passport, National ID, Driver’s License or Voter’s card)
    5. Utility bill of the notifier or the beneficiary (that has your address, not older than 3 months)
    6. Valid copy of beneficiary’s ID card (International Passport, National ID, Driver’s License or Voter’s card)
    7. Proof of bank details of beneficiaries or deceased’s estate e.g. cancelled cheque, bank statement not older than 3 months (confirmation of bank letterhead)
    8. Certified copy of marriage certificate or court affidavit if the spouse is the claimant
  • Step 3: Send the documents to old mutual

      Email  customercare@oldmutualnigeria.com

  • Step 1: Send cancellation request

    Send cancellation request

Claim Process