Questions and Answers.

Here are some of the Frequently Asked Questions
  • STEP 2: Get a call back

    Get a call back E-mail

  • Step 3: Gather and complete the required documents

    Checklist for cancellation claims (Compulsory requirements):

    1. Cancellation form (completed)
    2. Valid ID (International Passport, National ID, Driver’s License or Voter’s card)
    3. Valid utility bill (that has your address, not older than 3 months)
    4. Proof of bank details (Payment into different account)
    5. Change of address form (address different from what we have on the system)
  • Step 1: Send surrender request

    Send surrender request

  • Step 2: Get a call back

    Receive a call back E-mail

  • Step 3: Gather and complete the required documents

    Checklist for surrender claims (Compulsory requirements):

    1. Surrender form (completed)
    2. Valid ID (International Passport, National ID, Driver’s License or Voter’s card)
    3. Valid utility bill (that has your address, not older than 3 months)
    4. Proof of bank details (Payment into different account)
    5. Change of address form (address different from what we have on the system)
Claim Process