Questions and Answers.

Here are some of the Frequently Asked Questions
  • Step 1 :Send Claim Request

    Send Claim Request

  • Step 2: Gather and complete the required documents
    1. Claim form (completed)
    2. Comprehensive specialist/doctor’s report and completed medical questionnaire (the questionnaire will be provided by Old Mutual)
    3. Valid ID of the claimant (International Passport, National ID, Driver’s License or Voter’s card)
    4. Valid utility bill (that has your address, not older than 3 months)
    5. Account details for the benefit payment
    6. Change of address form (address different from what we have on the system)
  • Step 3: Send the documents to old mutual

    Email  customercare@oldmutualnigeria.com

  • CANCELLATION REQUEST

    Send cancellation request

  • STEP 2: Get a call back

    You will receive a call back email

  • STEP 3: Gather and complete the required documents

    Checklist for cancellation claims (Compulsory requirements):

    1. Cancellation form (completed)
    2. Valid ID (International Passport, National ID, Driver’s License or Voter’s card)
    3. Valid utility bill (that has your address, not older than 3 months)
    4. Proof of bank details (Payment into different account)
    5. Change of address form (address different from what we have on the system)
Claim Process